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Full Manufacturer Warranties
Shipping
Worldwide Shipping
Returns
Customer Service
No Gimmicks
Security
Water Sports Express (Scuba Equipment USA) is an authorized dealer for all of the products we carry,
any products sold through us come with a Full Manufacturers Warranty.
Keep in mind that in just the last few years, Sherwood, Aeris, and many others, have had recalls on scuba equipment.
If the equipment is not covered under a manufacturers warranty - not only would you have to pay to get your product fixed...
you might never know there's a problem!
If purchased from a reputable dealer with full warranty coverage, registered owners of these items were notified -
tracked by their warranty information on file with the original manufacturer, and problems corrected.
Beyond the possibility of major problems, with many products like regulators that require a yearly maintainance schedule,
manufacturers have a policy of supplying free parts if the unit is under warranty. This is a savings of $20 - $50 in the first few years alone!
If you are looking to make a purchase, you are more than welcome to call us toll free at (866) 372-6954 and we can
answer any questions you might have concerning warranties, or any other concerns.
We also invite you to contact the manufacturer of the products you are interested in so you can rest assured that you are
dealing with an authorized dealer and you will get full warranty on all purchases.
- All in-stock orders will be shipped the next business day or within 48hrs (excluding holidays & weekends) and are guaranteed to be at your door within 7 days to a US mainland zip code. If you request to receive your order in a faster method such as Next day or 2nd day other than ground you will be charged extra for shipping in order to get it to you in time.
- We make every effort to contact you, the customer, if items are not in stock or if there will be a delay in shipping. Customers will recieve an email or telephone call to alert them if an order is not in stock.
- Inventory is subject to prior sale.
- Delivery to carrier constitutes delivery to customer.
- Shipping charges are not refundable unless the carrier has failed to meet the delivery commitment outlined in their shipping guide.
- We will only refund Shipping Charges when the carrier has failed to meet the delivery commitment and issued credit to us. The decision made by a carrier regarding a claim for refund is final.
- Customer must be sure to communicate correct shipping address . All shippers charge a $10.00 fee if an incorrect address has been provided. These fees will be transferred to the customer, only if the customer provided the incorrect ship-to address.
Worldwide Shipping - Scuba-Equipment-USA.com will ship anywhere in the world.
We don't have a DHL method integrated into the website currently, however we do have an account with them.
Just place your order, if DHL will save you money, we will automatically update your order to reflect the shipping carrier change.
At Scuba-Equipment-USA.com we understand, we have a no-hassle policy regarding returns that have not been used.
Simply call us toll free at (866) 372-6954, and let us know to expect it.
Our address is:
Water Sports Express
4042 Hwy 17 Bus.
Murrells Inlet, SC 29576
Maybe you used the product and it wasn't what you expected.
We might still be able to help you out, just give us a call.
Our goal is to keep you happy, and to exceed your expectations.
Our Return Policy:
- If it is within 30 days and the items are new with original packaging, there is a 100% credit or refund on any item. Shipping charges still apply.
- If it is between 30 - 90 days and the items are new, there is just a 15% restocking fee. Shipping charges still apply.
- We do not cover shipping back to our warehouse unless the product is defective.
Customer Service - Need prescription lenses for your mask?
Want to get into Spearfishing but don't know where to start?
Need to know the best camera lens to buy for your vacation next week?
Get answers from our friendly customer service department toll free at (866) 372-6954.
When you call, you will talk to knowledgeable divers, who are all at least PADI certified Dive Masters.
No Gimmicks - If you've spent any time shopping on the internet for dive equipment, you've probably seen several sites that
promise to pay 150% of the difference if you can find a cheaper price, or any number of gimmicks.
The dive industry is heavily regulated by manufacturers through a Minimum Advertised Price (MAP) program.
If you find a cheaper price than what is listed on our site, then its probably a site run by a company that is not an Authorized Dealer.
You won't get a Manufacturer Warranty, and you might be buying equipment that is years old.
At Scuba-Equipment-USA.com were not going to trick you into thinking your getting a great deal,
we are giving you the best scuba products available at the best prices available, no gimmicks.
Scuba Equipment USA has partnered with ScanAlert to ensure that your personal information is protected by the highest levels of security.
Our servers are scanned using the FBI/SANS Internet Security Test, which tests for all known vulnerabilities hackers
use to attack servers and obtain personal information. Only after a server has passed this industry leading test does it
obtain the HACKER SAFE certification, ensuring your personal information is protected from hacker activity.
Any site obtaining this certification has demonstrated the ability to securely conduct business on the Internet.
In addition to being HACKER SAFE certified, all transactions carried out on Scuba Equipment USA.com are encrypted via
a 128-bit SSL secure encryption, universally regarded as the most secure encryption for internet transactions.
All data transferred to and from your computer during checkout is encrypted using this technology, making it virtually
impossible for a third-party to obtain the information once it has left your computer.
Once your data is here, security is still a main priority.
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